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Help
Returns
Please email bikesbikesbikes@btconnect.com for a returns form.
We conform to the Distance Selling Regulations, which are designed to protect you when buying items by Mail Order. We offer a flexible returns policy and are happy to accept items back for a refund or exchange if they don’t fit, you’ve ordered the wrong things, the items are damaged or faulty upon receipt or you simply don’t like what you’ve ordered.
Within a 30 day period of receipt. Goods must be in original packaging. Goods must not be fitted or used. Goods must be accompanied with a Completed Returns Form. Please ensure items are well packaged before returning.
Warranty
All goods purchased are covered by a full warranty. The duration of this warranty is at least 1 year
. Warranties cover manufacturing faults and
defects but do not cover damage caused by crashing, abuse, general wear and tear etc. If you feel that the product you have purchased has developed a
fault then please contact us before returning goods as many problems may be solved without you incurring postage costs.
If the goods need to be returned
Goods must be clean, and must be accompanied with completed Returns Form. Please be honest when dealing with us, we will try our best to resolve any problem you have as it is in our interest to have a happy customer!
Unfortunately postage costs cannot be covered.
Wrong Item Recieved
If we have sent you an item which is different to what is listed on your invoice we will be happy to make an exchange and pay postage costs
for returning the item.
- Goods must be returned within 7 days of receipt
- Goods must be in original packaging
- Goods must not be fitted or used
You will have to pay the post office to return the goods but we will refund these costs to you for the value. We can only refund the cost of 1st
Class Royal Mail or Standard Parcels for larger items.
These are both standard services at the Post Office and should arrive within a few days.
Goods must be accompanied with a Completed Returns Form.
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